We truly hope you adore your FondGifts products! However, if they’re not quite what you expected, we’ve made returns and exchanges straightforward and hassle-free.

4 Simple Steps for Returns & Refunds:

  1. Contact us with your order details.
  2. Provide photos of any faulty or damaged items.
  3. We’ll instruct you on whether to return or dispose of the item(s).
  4. Receive your refund once confirmed.

Special Instructions:

Please inspect your order as soon as it arrives. If you find any defects, damage, or incorrect items, contact us immediately so we can promptly evaluate and resolve the issue.

We guarantee all our products are brand new and are carefully packaged to protect their outer boxes. However, minor cosmetic damage to packaging can occur due to international shipping and is not covered by our return policy (special or limited edition items are exempt).

If, however, there’s significant damage that affects the product itself, please follow our standard return process.

After-Sales Service (Return/Refund Rules):    

1. Customer Service Availability:

Our customer service is only available for orders placed directly through FondGifts.com. For purchases made through dealers or third parties, please contact them for support. 

2. Return & Exchange Timeframe:

-For blind boxes, plush toys, and figures, you can request after-sales support within 5 days of receiving the item by contacting [email protected] with your order number and photos.                    
-For building blocks, you have 30 days from the receipt of your product to request after-sales support by contacting [email protected] with your order number and photos.

3. Non-Refundable Cases:

-We do not support returns or exchanges for personal reasons such as “dislike” or “no longer want” the product, e.g., receiving a blind box character that wasn’t your favorite (please refer to our Blind Box Rules for details).                    
-Products showing signs of use, damage, or missing parts, manuals, warranties, or accessories are not eligible for returns.                    
-Corporate purchases or bulk orders of more than 10 products are non-refundable.

After-Sales Service Categories: 

1. Regular Blind Boxes:    

-Defects: Blind box products are designed toys made with current technology and some handcrafted elements. Minor imperfections like uneven color, light scratches, or paint bubbles are normal. If there are significant defects, you can request after-sales service upon receiving the product.                    
-Cards & Accessories: If the card inside the blind box doesn’t match the product, we will send you the correct card and let you keep the original one as a gift. 
-Duplicate Characters: If you purchased a full set of blind boxes but received duplicates, we will provide the missing regular product and collect the duplicate one.

2. Building Blocks:

-Missing Pieces: You are eligible for one free replacement of missing pieces for the same product. Contact us for assistance. After the first free replacement, further requests will be reviewed and may incur additional fees.
-Broken Bricks: Check for any broken bricks within 15 days of receiving the product and contact us for support.
-Special Cases: Since minifigure bags, piece packs, or large block sets undergo strict quality control before leaving the factory, we generally do not provide full bag replacements. In special cases, please provide a complete unboxing video and contact our customer service.

How to Apply for After-Sales Support:

Please send the following information to [email protected]:

1.For damaged blind boxes:                    
-Order number.
-At least 2 clear photos showing the damaged areas (if there are multiple defects, include photos of each area with marked defects and explanations).

2. For missing building blocks:
–First, check if the missing block is misplaced inside the bag, carton, or hidden under another piece. Sometimes, it may have been used in an earlier assembly step.
-Order confirmation (payment screenshot, order screenshot, or product box bottom information).
-Identify the missing step or part from the manual and include photos. Once you’ve checked for all missing or broken pieces, let us know the details in one request.en pieces, let us know the details in one request.
-The maximum number of missing pieces per request is 15. If there are more, verify if any pieces are duplicates or missing from the bags. For any further issues, contact our customer service for manual verification.

Processing Time: 

–FondGifts will process refunds within 5-10 business days after receiving the returned item(s). Please note that refunds may not appear on your credit card statement until the next billing cycle.
-Exchanges and replacements depend on product availability.
-Refunds will be issued using the original payment method (PayPal, credit card, debit card, etc.).
-For defective products, a full refund will be provided. However, for non-defective items, the refund will exclude shipping and handling fees, and the buyer will be responsible for any shipping costs not related to product quality.
-If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.